Privacy Policy
Last updated: 1 July 2026
This Privacy Policy explains how Otis collects, uses, stores, and protects information when you use our website, submit studio details, download resources, sign up for emails, or purchase a paid action plan.
Otis is built using Lovable, a third-party website and application development platform. We may also use other third-party tools to support hosting, forms, data storage, email delivery, analytics, payments, and other website functions.
By using Otis, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide when using Otis, including:
• Name
• Email address
• Studio name
• Studio location
• Studio type
• Website URL
• Social media handles
• Project images or portfolio images
• Information submitted through forms
• Payment-related information
• Messages or enquiries sent to us
• Newsletter sign-up details
We may also collect technical and usage information automatically, such as:
• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Time spent on the website
• Interactions with forms, buttons, or downloads
• Approximate location based on browser or device information
How We Use Your Information
We use the information collected to:
• Generate brand audits, scorecards, recommendations, and action plans
• Provide 7-day, 30-day, and 90-day action plan content
• Send requested downloads, resources, or reports
• Deliver paid bespoke reports
• Respond to enquiries
• Process payments
• Send newsletter updates, if you have subscribed
• Share resources, templates, workbook updates, and product announcements
• Improve the website, tools, reports, and user experience
• Monitor website usage, performance, and security
• Maintain business records
• Comply with legal obligations
Information Used for Reports and Recommendations
Otis generates recommendations based on the information you submit and the available studio channels you provide, such as your website, Instagram, or other public-facing links.
The more complete your submission, the more tailored and useful your recommendations may be.
Generated recommendations may be based on a combination of submitted information, publicly available information, and internal analysis processes. We do not guarantee that recommendations will be complete, error-free, or suitable for every specific business circumstance.
Lovable and Third-Party Infrastructure
Otis is built on Lovable and may rely on third-party service providers to operate the website and deliver its features.
These providers may help us with:
• Website hosting and application infrastructure
• Form submissions
• Database or file storage
• Email delivery
• Payment processing
• Analytics and performance tracking
• Security and technical maintenance
Depending on how Otis is configured, information submitted through the website may be processed or stored by Lovable or connected third-party services.
We only use third-party providers to support the operation of Otis and the delivery of requested services. However, their processing of information may also be subject to their own privacy policies and terms.
Email Communications
If you submit your email address, we may use it to:
• Send your requested report or action plan
• Deliver downloadable resources
• Send the full 30-day action plan
• Provide updates about Otis
• Send newsletters, templates, workbook updates, or studio strategy notes
• Contact you about a paid action plan or enquiry
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
Transactional emails related to purchases, reports, account activity, or service delivery may still be sent even if you unsubscribe from marketing emails.
Payments
If you purchase a paid service, payment may be processed by a third-party payment provider.
We do not store your full credit card or payment card details. Payment providers may collect and process payment information according to their own privacy policies and terms.
We may retain limited transaction information, such as:
• Name
• Email address
• Purchase date
• Order details
• Payment status
• Invoice or receipt information
Uploaded Images and Project Content
If you upload images or submit project-related content, we use them to help assess your studio’s visual language, portfolio direction, brand presence, and social media recommendations.
You should only upload images and content that you have the right to share.
We will not sell your uploaded images. We will not use your uploaded images for public marketing, case studies, or promotional materials without your permission.
How We Store and Protect Your Information
We keep your personal information only for as long as reasonably necessary to:
• Provide our products or services
• Maintain business records
• Respond to enquiries
• Comply with legal obligations
• Resolve disputes
• Improve our tools and services
If you unsubscribe from our newsletter, we may retain limited information to ensure you are not contacted again unless you resubscribe.
Cookies and Analytics
Otis may use cookies, analytics tools, and similar technologies to understand how visitors use the website and to improve performance.
These tools may collect information such as:
• Pages visited
• Time on page
• Button clicks
• Device and browser type
• Referral source
• General location based on IP address
You may be able to disable cookies through your browser settings. However, some parts of the website may not function properly without cookies.
How We Share Information
We do not sell your personal information.
We may share information with trusted third-party service providers who help us operate Otis, including:
• Lovable
• Website hosting and infrastructure providers
• Database and file storage providers
• Email marketing platforms
• Payment processors
• Analytics providers
• Form and automation tools
• Contractors or team members assisting with bespoke reports
These providers are only given access to information needed to perform their services. We may also share information if required by law, regulation, legal process, or to protect the rights, safety, or security of Otis, Panel of (Tools), our users, or others.
Data Retention
We retain personal information only for as long as needed to provide the service, fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain business records.
For example:
• Email addresses may be retained until you unsubscribe or request deletion.
• Paid order records may be retained for accounting and legal purposes.
• Submitted studio information may be retained to provide reports, improve services, or support customer enquiries.
• Uploaded project images may be retained for as long as needed to generate or support your requested report.
You may request deletion of your personal information by contacting us.
Data Security
We take reasonable steps to protect your information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no website, application platform, third-party tool, or online data transmission can be guaranteed to be completely secure.
Because Otis is built on third-party infrastructure, including Lovable and any connected services, security also depends on the practices and safeguards of those providers.
You use Otis at your own risk.
Your Rights
Depending on your location, you may have rights to:
• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing emails
• Request restriction of certain processing
• Object to certain uses of your information
• Request a copy of your information
To make a request, please contact us using the email address below:
team@paneloftools.com
International Users
Otis may be accessed by users in different countries. By using the website, you understand that your information may be processed and stored in locations outside your country of residence, depending on the tools and service providers we use.
We will take reasonable steps to ensure that your information is handled in accordance with this Privacy Policy.
Children’s Privacy
Otis is not intended for children under the age of 13, or the minimum age required by applicable law in your jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can delete it.
Links to Other Websites
The Otis website may contain links to third-party websites, social media platforms, payment providers, or other external resources.
We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their policies before providing personal information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
Your continued use of Otis after changes are posted means you accept the updated Privacy Policy.
Contact
If you have questions about this Privacy Policy or would like to make a data request, please contact us at:
Email: team@paneloftools.com